Terms of Service

Last updated: July 11, 2026 · Version: 1.1

Sorted Bins ("Sorted Bins," "Sorted," "we," "us," or "our") is the trade name of Sorted Bins LLC, a California limited liability company that rents reusable moving bins and related equipment to residents and businesses in San Francisco and the Peninsula.

These Terms of Service ("Terms") are the agreement between you and Sorted Bins for renting our bins and equipment. They explain what we provide, what you agree to, what things cost, and what happens if something goes wrong. Please read them. By booking a rental you agree to these Terms. How we handle your personal information is covered separately in our Privacy Policy.

1. Who we are and what these terms cover

Sorted Bins rents reusable moving bins, dollies, and related equipment to residential and business customers in San Francisco and the Peninsula. These Terms cover every rental you place with us — the equipment, the delivery and pickup, what you pay, and the responsibilities on both sides. They work together with our Privacy Policy, which explains what personal information we collect and why.

2. Acceptance of these terms

You accept these Terms by checking the box that says you agree to the Terms of Service and Privacy Policy before you complete your booking. That box is not pre-checked; you have to check it yourself, and you cannot complete a booking without it. If you do not agree to these Terms, do not book a rental.

If you are a business customer who has signed a separate written agreement with us (for example, a master services or account agreement), that signed agreement governs wherever it conflicts with these Terms. These Terms cover everything that agreement does not.

3. Eligibility

To rent from us you must be at least 18 years old, located in the United States, using the equipment for a lawful purpose, and able to provide a valid payment method. If you book on behalf of a business, you confirm you are authorized to accept these Terms for that business.

4. The rental

Your package includes the bins, dollies, and any other equipment listed at checkout, delivered clean and ready to use. Your rental period begins when we deliver the equipment and runs for the duration you select at checkout (for example, one, two, or three weeks). You can extend it — see Late return and overdue.

The equipment stays the property of Sorted Bins at all times. You are renting it, not buying it. You may not sell, sublease, lend, give away, or permanently mark the equipment, and you may not move it outside our service area without telling us.

We serve San Francisco and the Peninsula down to Redwood City. We may decline or cancel a booking that falls outside our service area, and we will refund anything you have paid for a booking we decline for that reason.

5. Delivery and pickup

We deliver the equipment empty and pick it up empty. We will give you a delivery window and a pickup window. You, or someone you authorize, must provide safe and reasonable access at those windows.

Where we deliver and pick up: the threshold. We deliver to, and pick up from, the ground-level threshold of the address you give us: the front door of a house or ground-level unit (or its gate, if the door is behind a locked gate), the lobby or entrance gate of a multi-unit building, or the ground-level lobby or loading dock of a commercial building. Our driver never enters a home or unit, never goes past a secured entrance, and handles our equipment only — never your belongings (see Section 11). Carrying the equipment from the threshold into your home, including up any stairs, is up to you.

Safe drop: optional unattended delivery. When you book, you can authorize a "safe drop." If you have, and nobody is available when we arrive to deliver, we attempt to contact you and wait briefly, then complete the delivery by leaving the equipment stacked at your threshold and photographing it, and we notify you with the photo. A safe drop is a completed delivery: your rental period begins, and responsibility for the equipment passes to you, at the moment of the drop — the same as if we had handed it to you (see Section 10). If you have not authorized a safe drop, we never leave equipment unattended at delivery; the missed-visit terms below apply instead.

Pickup does not require you to be there. At pickup, the bins must be empty, stacked, and accessible at the threshold. Equipment you set out for pickup remains your responsibility, as described in Section 10, until we collect it.

If we cannot complete a scheduled delivery or pickup because the equipment is not ready, not accessible, or no one provides access — for reasons within your control — a re-trip fee applies (see Fees and the fee schedule). We will make reasonable efforts to reach you to reschedule before charging it.

If we cause a missed or late delivery or pickup, no re-trip fee applies, and the failed-fulfilment refund in Cancellation, reschedule, and refunds may apply.

6. Pricing and payment

The price for your package is shown at checkout. We do not charge you when you book, and we do not take a deposit. Payment is due a few days before your delivery — not at booking — and we collect it through our payment processor, Stripe. We do not receive or store your full card number; payment handling is described in our Privacy Policy.

When you book, we tell you the exact date payment is due and the amount, and we send you a reminder before that date by email (and by text where available). We call this date your payment date. It falls a few days before your delivery, and we show it to you before you confirm. Depending on how your order is set up, we may collect payment on that date from a card you have placed on file, or we may send you an invoice to pay by that date — either way, the amount and the date are the ones we disclosed to you at booking. If you book within that same short window before delivery, payment may be due right away; we always show you the payment date before you confirm.

By booking, you authorize payment for your rental and for the published amounts in these Terms — the fees in Section 7, overdue charges in Section 8, and any non-refundable amount under Section 9. We will never charge or invoice you for more than the amounts in the published schedule on this page. Applicable taxes are added where required.

7. Fees and the fee schedule

Beyond your package price (and any extension), the only amounts we may charge are the ones below. We publish them so you can see exactly what each risk costs before you book.

Normal wear is never charged. Surface scuffs, light scratches, and faded print are expected from normal use and cost you nothing. We only charge "damage" when an item comes back structurally unusable — and even then, never more than what it would cost to simply not return it.

The 48-hour rule — it cuts both ways. We inspect returned equipment when it comes back. If a damage, cleaning, or biohazard fee from the schedule above applies, we will tell you which fee and why within 48 hours of pickup — and if we do not, the fee is waived. You will never see a surprise charge weeks later.

The same clock applies in your direction. If you believe we damaged your property or caused you a loss, tell us within 48 hours of the event your claim relates to — a delivery issue within 48 hours of delivery, a pickup issue within 48 hours of pickup. Claims reported after that window may not be honored. You can report a problem through any channel, but claims are handled by email: send the details and photos to hi@sortedbins.com, and we will confirm we received them and take it from there.

These amounts are the published schedule referred to in Section 6. We will not charge more than what is listed here.

8. Late return and overdue

If you keep the equipment past the end of your rental period without arranging an extension, you owe the weekly extension rate shown for your package at checkout, for each additional week or part of a week, until the equipment is returned, and you authorize us to bill it. You can avoid this at any time by contacting us to extend your rental or schedule a pickup.

How this fits with the 7-day window in Section 7. The 7-day recovery window in Section 7 applies when a scheduled pickup fails: if we cannot complete the pickup and the equipment is not recovered within 7 days of that failed pickup, we charge the non-return amounts and the rental ends. Contacting us to extend your rental or set a new pickup date stops that clock — you move to the extension path above and are billed weekly instead.

The extension path has an outer limit. If the equipment is 30 days past the end of your rental period and still has not been returned, we treat the unreturned equipment as purchased: we charge the non-return amount in Section 7 for those items instead of continued weekly billing, and the rental ends. This removes any ambiguity about when "late" becomes "lost." Whichever clock applies, we make reasonable efforts to reach you before charging any non-return amount.

9. Cancellation, reschedule, and refunds

You can cancel your booking online or by contacting us. Whether you owe anything comes down to one thing: whether your payment date has arrived.

As described in Section 6, payment is due a few days before your delivery, on the payment date we tell you when you book. That date is your free-cancellation cutoff.

Rescheduling works the same way: you can change your delivery date for free any time before your payment date. If you need to reschedule after your payment date, contact us as early as you can and we will do our best to fit a new date; the amount already paid still applies.

If payment does not go through. If your payment date has passed and we have not been able to collect payment, we will let you know and give you a short window to resolve it. If payment is still outstanding 3 days before your delivery date, we cancel the order and release your delivery slot. Nothing further is owed for a cancellation on this basis.

When a refund is due, it is issued to your original payment method through Stripe. If we cancel or cannot fulfil your order for any reason within our control, you receive a full refund regardless of timing. Business customers with a separate signed agreement: see Section 2 — that agreement may set different cancellation terms.

10. Customer responsibilities and prohibited use

While the equipment is with you, from delivery until we pick it up, it is your responsibility to keep and use it properly. You agree to:

• use the bins only for packing and moving household or office goods, and use a dolly only as a dolly — never as a step or a ladder;
• not overload a bin beyond the weight guidance we provide, and pack and stack safely;
• keep the equipment secure and reasonably protected from theft, weather, and damage;
• not put hazardous, flammable, explosive, illegal, perishable, rotting, leaking, staining, or biohazardous materials in the bins;
• not modify, paint, permanently label over, or deface the equipment; and
• tell us promptly if equipment is lost, stolen, or damaged.

You are responsible for any loss of or damage to the equipment while it is in your possession, subject to the fee schedule in Section 7.

11. We are not a moving company; your belongings

We rent equipment only. We do not pack, load, carry, transport, move, or store your belongings, and we are not a moving, storage, or transportation company. What you put in the bins, how you pack and stack it, and the condition of those belongings are your responsibility.

We are not responsible for loss of or damage to the contents you pack, or for property damage that results from how the bins are packed, stacked, loaded, or moved by you or by anyone you involve, including any mover, helper, or service you hire. We recommend you carry your own renter's, homeowner's, or business insurance for your belongings.

12. Disclaimers and limitation of liability

THE EQUIPMENT IS PROVIDED "AS IS" AND "AS AVAILABLE" FOR ITS INTENDED USE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES BEYOND THAT INTENDED USE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO A RENTAL OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US FOR THE ORDER THAT THE CLAIM RELATES TO, OR (B) $500. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, FOR LOST PROFITS OR LOST DATA, OR FOR LOSS OF OR DAMAGE TO THE BELONGINGS YOU PACK (SEE SECTION 11).

Nothing in these Terms limits any liability that cannot be limited under California law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence to the extent that liability cannot be waived.

13. Indemnification

You agree to cover and hold Sorted harmless from third-party claims, damages, and reasonable costs (including reasonable legal fees) that arise out of your use or possession of the equipment, the contents you pack, your breach of these Terms, or your violation of the law or someone else's rights. This applies to your own conduct and use; it does not extend to claims caused by our own negligence or misconduct. We will tell you about any claim covered by this section, you may take part in the defense, and we will not settle a claim that imposes an obligation on you without your consent, which you will not unreasonably withhold. On the same basis, we will cover and hold you harmless from third-party claims, damages, and reasonable costs caused by our gross negligence or willful misconduct in providing the service.

14. Dispute resolution

Talk to us first. Most issues are faster to fix directly. Before starting a formal proceeding, contact us at privacy@sortedbins.com and give us 30 days to try to resolve it.

Binding individual arbitration. Except for the carve-out below, you and Sorted agree that any dispute arising out of or relating to a rental or these Terms will be resolved by binding individual arbitration, not in court. The Federal Arbitration Act governs this section. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and held in San Mateo County, California, or another mutually agreed location or format. The arbitrator decides the dispute and the award may be entered in any court with jurisdiction.

Arbitration costs. For any arbitration you bring as a consumer, Sorted pays the arbitration filing, administration, and arbitrator fees that exceed the cost of filing the same claim in court, as required by the administrator's consumer rules and applicable California law. Each party otherwise bears its own attorneys' fees and costs, unless the arbitrator awards them where the law allows.

Class-action waiver. Disputes are resolved only on an individual basis. You and Sorted waive any right to bring or take part in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

Small-claims carve-out. Either of us may instead bring a qualifying individual claim in small-claims court, as long as the claim stays in that court and on an individual basis.

30-day opt-out. You may opt out of this Section 14 (arbitration and the class-action waiver) by emailing privacy@sortedbins.com within 30 days of first accepting these Terms, with your name and order information. Opting out applies only to this section; the rest of these Terms still apply, and opting out will not affect your rental in any way.

15. Governing law and venue

These Terms and any dispute relating to them are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to Section 14, any matter that proceeds in court will be brought in the state or federal courts located in San Mateo County, California, and you and Sorted Bins consent to the jurisdiction of those courts.

16. Changes to these terms

If we change these Terms, we will post the updated version here with a new "Last updated" date and version number. For material changes, we will make reasonable efforts to notify you, for example by email. Changes apply to bookings made on or after the effective date; a rental already in progress stays governed by the version you accepted when you booked it. Continuing to use the service or place new bookings after a change means you accept the updated Terms.

17. Text messaging (SMS) terms

If you opt in to text updates at checkout, Sorted Bins sends service messages about your rental (arrival windows, driver updates, delivery and pickup confirmations). Consent is not a condition of purchase. Message frequency varies by order. Message and data rates may apply. Reply STOP to any message to opt out; reply HELP, call or text (415) 484-5250, or email hi@sortedbins.com for help. If you opt out, we send these updates by email instead. Carriers are not liable for delayed or undelivered messages. Your mobile information and your text messaging opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.

18. Contact

Questions about a rental, or need to reach us? Email hi@sortedbins.com. For questions about these Terms or a privacy request, email privacy@sortedbins.com. A postal mailing address will be added before public launch.